Treating Home Remodeling Clients Like Family
The truth about home remodeling is that it can be a hard, messy process. Treating clients like family helps ensure the final product and the client experience is exceptional. “Once clients hire us, they become like part of our family,” says George Cleary, CR, Owner of The Cleary Company Remodel Design Build in Columbus Ohio.
The ability to stay connected, coupled with an incredible team of skilled professionals helps create client satisfaction. In most cases, they become clients for life! In fact, almost 60% of the projects we built in 2020 were for repeat clients and referrals from clients. “Because we treat every client’s home like our own, we understand today’s decisions will impact tomorrow’s dreams. We approach our design proposals holistically, thinking about client’s budgets and future needs,” George adds.
Watch George discuss his clients in this throwback video from 2016.
5 Advantages of Hiring a Design-Build Firm for Your Home Remodel:
Beyond treating our clients like family, read on for five more reasons you will enjoy working with George and our Design-Build Team at The Cleary Company in Columbus Ohio. Team Cleary and Your One-Stop Shop – Working with The Cleary Company means you have a team of professionals working on your home. We coordinate and manage every detail of your project from technical drawings and permits to trade contractors and first-rate suppliers. Our clients have one point of contact with a team behind them that takes care of everything.
The Tiny Touch for Every Project – No matter the scope of the remodeling project. The Cleary Company creates a space that is personal to our clients with tiny touches. Whether it’s customized storage solutions with pull-out drawers, extra outlets and lighting, or custom cabinets for a beloved family pet; whatever our clients can dream up, our Team considers how each space is going to be used and creates a plan to guarantee it will function properly for our clients’ needs.
Our Trade Partners Matter – There are quite a few reasons a good design-build remodeler is able to complete many high-quality, unique projects. Collaboration and developing long-term relationships with like-minded industry professionals is very important. George feels a huge part of the company’s success has been finding the right type of people and companies to work with and that’s the key to maintaining the fun, family-like character of our team. The value of continuing education through industry organizations like NARI, NKBA & ASID is two-fold. First, it’s the opportunity to gain knowledge and improve skills. Second, the affiliations provide opportunities to network and seek out new trade relationships.
Our App – When clients download The Cleary Company’s app, they have the ability to connect with the work in progress on their project through photos, daily logs and project schedules. Other conveniences include the ability to approve selections and make payments online even if they’re out of town!
Paying It Forward – George and our Team believe giving back to the communities where we live and work is just as important to us as it is to our clients. From sponsoring local school sports and art programs to hosting fundraisers and volunteering for local non-profits, Team Cleary’s commitment runs deep in central Ohio. Some recent examples include: collecting food for Mid-Ohio Foodbank, installing a bedroom for Special Spaces benefiting a teen in cancer treatment, collecting school supplies for Operation Backpack, raising funds & volunteering, donating time & resources to our churches, schools and remodeling industry organizations.