While 2020 has certainly presented a unique landscape for our community and our business, we are humbled and blessed to continue to provide remodeling services in Central Ohio. The confidence and trust of our clients is why we do what we do! It drives us each day to establishing new and existing connections while delivering incredible value and craftsmanship to satisfy our client’s individualized remodeling needs. Thank you for another great year of support and encouragement!
Recognition highlights include awards for community involvement, service excellence and functional design. Honors came from local, regional and national organizations.
Local Peer & Client Recognition
TriVillage Chamber Hero – Tri-Village Chamber Partnership invites members of the community to nominate people, businesses, and organizations to receive a Tri-Village Local Hero Award. These awards are given based on any of the following standards: Community Oriented/Outreach, Assisting Others, Repurpose Business/Activities, Makes Concerted Effort to Recognize Issues, Visible in the Community, display of Leadership during times of crisis.
George, Aaron and April were acknowledged for their leadership and service to the community as well as their commitment to engaging with their Team and Clients during Ohio’s Stay at Home Order. Check out this video of them receiving their award!
NARI ACE award – Achievement in Consumer Excellence – National Association of the Remodeling Industry’s local chapter recognizes it’s members who have at least 5 client surveys submitted and have an average of at least 3.5 out of a possible 4 points. Consumer referrals are the strongest form of leads for remodeling contractors. Who more likely would a consumer believe, but another consumer whom has experienced the services first-hand. The Cleary Company is proud to have received this award 14 years in a row!
2020 Guildmaster Award for Service Excellence – GuildQuality recognizes businesses who consistently deliver exceptional customer experiences by presenting the Guildmaster Award. A Guildmaster Award recipient has achieved a 90% recommendation rate and a 50% response rate of all clients surveyed. For every finished project, The Cleary Company provides our client with a link to review us at GuildQuality, an unbiased third party, to ensure our clients have the opportunity to express their true feelings about the project and provide unbiased feedback to us about where we have excelled and where we can improve. We value this honest feedback and are honored to have achieved this recognition for 2020.
National Industry Recognition
Qualified Remodeler Top 500 – Once again The Cleary Company has been ranked by Qualified Remodeler (QR) based on our revenue. We have moved up 18 spots in the last three years to #329. The original ranking list of the biggest companies in the remodeling industry. We’ve been blessed with so much growth over the last 10 years and we know it’s because of the great new clients and continued business of repeat clients.
2020 Customer Satisfaction Leaders – Every year Qualified Remodeler and GuildQuality team up to produce the QR – GuildQuality: Customer Satisfaction Report. We are proud of feedback from our clients that validates we are successfully living our mission and values. Read more here about how we have adapted in 2020 to continue to provide exceptional care while working in our client’s home during this pandemic.
2020 List of Top Remodelers – REMODELING magazine annually reviews and publishes a list of the top 550 remodelers in the United States. This year The Cleary Company made the list at #77.
The entire group of full-service remodelers that applied this year accounted for nearly $1.4 billion in remodeling revenues and completed 20,082 jobs. 2019 was decidedly a good year, with all firms earning at least 7% more than they projected. The complete list of 223 full-service firms that entered this year is available online.
Best Company Culture – ActionCOACH is a nationwide organization with local chapters who provide business coaching. We have been working with Peg & Pete of ActionCOACH Columbus for 6 years. They continue to be a critical sounding board as we grow our team and strive to continue to foster positive relationships among all of our employees the importance of care for our teammates, their families and our community.
National Association of the Remodeling Industry (NARI)
NARI National CotY winners are the elite contractors. Contractors from seven regions nationwide vie for the awards on an annual basis. All projects submitted for judging are an improvement or an addition to an existing structure.
An impartial panel of judges, who are experts within the industry and associated fields, selected winners based on each entry, which include “before and after” photography and project descriptions. Judging focused on problem solving, functionality, aesthetics, craftsmanship, innovation, degree of difficulty and entry presentation.